Refund & Cancellation Policy

Recurring subscriptions

Paid BrandedAlign plans are recurring monthly subscriptions unless a different billing period is clearly shown at checkout. Your plan renews automatically at the then-current subscription price until you cancel.

How to cancel

Sign in to your BrandedAlign account, open Manage billing, and use Stripe’s secure customer portal to cancel the subscription. You do not need to contact sales to stop renewal.

Refunds

Except where required by law or where TeamUpWithKrystal expressly agrees otherwise in writing, subscription fees already paid are non-refundable and unused time, scans, pages, or account capacity are not converted to cash or prorated refunds after cancellation.

Plan changes and proration

Plan upgrades or other subscription changes may take effect immediately. Stripe may calculate a prorated charge or credit for the remainder of the billing period. The amount shown by Stripe before you confirm the change controls that transaction.

Billing errors

If you believe you were charged incorrectly or charged more than once, contact support@brandedalign.com promptly so the transaction can be reviewed. Nothing in this policy limits rights that cannot legally be waived.